Manager isn’t a job title. It’s a set of skills to learn.

Most of a line manager’s learning happens on the job.

You’re expected to set expectations, assess performance, handle conflict and more - often on top of your existing work.

No one tells you what you need to learn and how to learn it.

This course gives you the practical skills to navigate the day-to-day challenges that managers face.

Who is the course for?

You’re a new or early-stage manager in a startup or scaleup environment.

You want to do right by your team, but it often feels like you’re winging it.

No one taught you how to set expectations, give feedback without awkwardness, handle tough conversations, or manage performance.

→ Setting expectations

→ Assessing performance

→ Making feedback easier

→ Handling tricky conversations

→ Navigating pay and promotions

→ Managing different types of people

→ Getting the most of the people you manage

Examples of things we cover…

Full course overview

  • The Manager Remit

    Setting Expectations

    Handling Misalignment

    Making Feedback Normal

  • Identifying Your Strengths and Gaps

    Managing Different People

    Handling Conflict

  • Understanding and Creating Strategy

    Understanding Org Structure

    Process Design Basics

    Managing Delivery

  • Motivation

    Assessing Performance

    Improving Performance

    Setting Development Goals

    Creating Psychological Safety

  • Influencing and Managing Up

    Managing Change

    Credibility

  • Hiring Basics

    How to Interview

    Onboarding Reports

  • Dr Claudia Pastides, Medical Director

    The workshop that I wish I'd had 3 years ago when I began my healthtech managerial journey.

    Lorna's line management framework was really easy to understand, logical and I look forward to implementing it in my day-to-day work.

    The session on having difficult conversations, performance reviews and giving feedback were helpful (and it was great to share experiences and challenges with the other managers in the room). Thanks so much Lorna!

  • Dr Karan Koshal, Primary Care Pathway Lead


    I'd been searching for line manager training for two years (it’s been sitting untouched on my PDP).

    I recently attended Lorna's line manager workshop, and it was exactly what I'd been looking for. Lorna's impressive experience (No5 to VP at Accurx) shines through. This isn't generic management training, her insights address the specific complexities we face daily. Her frameworks are incredibly versatile, they work whether you're at a startup, scaleup, or a corporate giant. The takeaways are immediately actionable.

    I honestly believe this should be mandatory training. It's the resource I wish I'd found years ago.

  • Dr Lydia van Hamel-Parsons, Founding Clinician

    Lorna’s line managers’ workshop was incredibly engaging; it was a powerful reminder to build strong foundations even at an early stage of company, but it also focused on how to keep things lightweight and which activities create the most impact. There were several lightbulb moments; I’ve completely changed the way I think about expectations of my reports and also how we set these for our teams across the company. She also gave us materials that I refer back to probably every week, and recently I used them to write our entire company guideline on what good line management looks like.  The workshop was also just really fun, time flew past and there were countless golden nuggets of wisdom to pick up. It was so well thought-through and, best of all, practical and immediately useful. Thank you so much Lorna!

FAQs

  • Both options are available - just let me know your preference when you apply! The in-person ones will be run in central London.

  • They range between 6-10 people.

  • It’s not essential, but ideally are becoming one soon if you are not one currently.

  • Get in touch if this is something you’re interested in and I’ll see what I can do!

  • Yes! I can run the full course for an organisation, tailor workshops to an organisation and run onboarding programmes for first time line managers also.

£1000

Standard Course Price

This covers the full set of small group workshops and gives you access to practical tools and resources provided in each module.

£880

Referral Price

If you’ve referred someone else, you a discounted price.
Just make sure they enter your name when signing up!

Want to chat?

Got questions about the course? Feel free to get in touch below!